Information We May Request for a Cleaning Booking
The details depend on the task. General house cleaning needs different information from sofa, water tank or glass facade cleaning.
- Contact details: your name and the phone number or WhatsApp account used to reply and confirm an offer or appointment.
- Request details: property type, Riyadh neighbourhood, approximate area, requested services and a suitable date or time window.
- Condition photos: images of relevant rooms or upholstery when needed to assess preparation, preferably without people or documents.
- Approval and service notes: messages showing acceptance of the scope and price, additions and notes about completed work.
Sensitive Information We Do Not Need
If a property photograph shows private information, hide that detail or take another photograph before sending it.
- National identity card or passport photographs.
- Bank card photographs or card numbers.
- Verification codes and passwords.
- Documents or screens displaying financial or medical information.
Limited Use of Your Information
We use the information to answer you, estimate the work scope, coordinate the team and site access, record your approval of the offer and review service notes. We do not sell contact details or photographs of your property.
The minimum necessary information may be shared with the request coordinator, the delivery team or a technical provider supporting communication channels, to the extent connected with providing the service or meeting a legal requirement.
Retention and Restricted Access
Sending an enquiry does not mean every detail is kept indefinitely. Retention depends on the stage of the offer, whether a booking was made, the need to follow up a note and operational or legal requirements. We keep data for the period needed to respond, deliver the service and maintain records that must remain for operational or legal reasons. Once the need ends, it may be deleted, reduced or de-identified as far as the law and the systems used allow.
We work to limit access to people who need the information to coordinate, deliver or review the request. No electronic transmission or storage method is entirely free of risk, which is another reason not to send sensitive details that the service does not need.
Technical Records, External Services and Images
Hosting and security services may record ordinary technical information, such as an IP address, browser type and request time, for security and operations. When you move to WhatsApp or another external service, that service’s own privacy policy also applies.
A photograph sent to assess work does not automatically become advertising material. We need separate, clear permission before publishing a property image or service result. Refusing marketing use does not prevent us from reviewing your cleaning enquiry.
Updates and Requests About Your Data
This policy may change if communication methods or operational requirements change. The update date appears at the top of the Arabic policy page; the version published on the site describes current handling. Contact us if you want an explanation before sending an enquiry.
You may ask what information is associated with your request and why it is used, correct an inaccurate phone number or address before the service, request deletion where retention is no longer operationally or legally needed, or withdraw permission to publish an image. Mention the phone number used for the request and specify what you want reviewed. Do not send additional sensitive details to prove the enquiry; we may ask for limited information to verify a correction or deletion request.